The Contract
When a signed, completed booking form and deposit is received a contract will exist between you and the Company. The Company will then invoice you for the total cost less the deposit paid.
Payment of balance
Payment of balance must reach us at least 8 weeks before the start date of your holiday.
Surcharges
We reserve the right to impose surcharges up to 6 weeks prior to departure due to unfavourable exchange rate movements and if the charge exceeds 10% of the trip cost you may cancel your booking by providing the Company with written notification within 7 days of your being notified of the level of the surcharge.
Cancellation charges
If you cancel your holiday you must notify Rock n Roll Adventures in writing and the following cancellation charges will apply: 7-5 weeks = 40% of total holiday cost, 4-3 weeks = 60% of total holiday cost, under 2 weeks = 80% of the total holiday cost, under 1 week = 100% of the total holiday cost.
Cancellation by the Company
In the highly unlikely event that we have to cancel your holiday you will be offered an alternative. If this is unacceptable a full refund will be given. Please note we will not be liable for any other expenses incurred as a result of your booking.
Minimum numbers
Guest(s) responsibility
All guests partaking in any activity organised by the Company do so entirely at their own risk and must make their own judgements on their abilities. The Company cannot be held responsible for any injuries incurred by a guest(s) sustained whilst taking part in any of the activities.
Activities
Your contract will be directly with the activity provider and subject to their booking conditions. The Company acts as agent only in respect of all activities, whether or not included in the tour price, which are organised and operated by any other company.
All activities organised by the Company are adventure sports and as such involve an element of risk. Please ensure that you have adequate insurance cover to come on an adventure holiday. We suggest you contact Sports Cover Direct who offer adventure sports cover from £26. E-mail: info@sportscover.co.uk Book direct: www.sportscover.co.uk Call direct: 0845 1206400. Fax direct: 0845 1206401. If you have your own policy, full details of this must be supplied to the Company with or before final payment, and a full copy of the policy given to your tour leader on arrival.
All Rock n Roll Adventure clients must have insurance cover for their stay.
Complaint
If you have a complaint please let it be known. Equally, constructive criticism is always welcome.
Company responsibilities
The Company accepts no responsibility for any damage or loss arising from a failure to carry out the contract, or in the process of carrying out the contract, as a result of a) actions by the Client or b) unusual and unforeseeable circumstances beyond the control of the Company or c) any event which the Company, even with all due care, could not foresee or forestall or d) the theft of or damage to bicycles or other equipment or injury to the Client which occur as result of cycling on or off a road, or while in transit in any vehicle, or at any other time during the holiday. Where the Company is found to be liable for any damages, howsoever arising, these damages shall be limited to the price paid for the trip.
