If you have any questions that aren't answered below, please don't hesitate to contact us with your query.

Accommodation.

Do you supply towels?
No.

How many other people will be staying with us?
If you are a group of 9 people or more you will be the only group in the accommodation. If you are a group of 8 people or less we can offer you sole occupancy on request at a supplement per empty space.

How many people can you accommodate?
We can accommodate groups of 2-10, 11 - 20 and 20 - 40 in varying sizes of accommodation.

What facilities are there at the property?
You will be sent a detailed list of all the facilities at your accommodation on booking.

Is bedding provided?
Bedding is provided in all our properties that accommodate under 20 people. In our property for groups of 20+ only a bottom sheet and blanket are provided. You can hire a sheet for 3€ or bring your own top sheet or duvet with you.

Is there a single supplement?
Travelling alone with RARA is not a problem. We are very welcoming, there is no single supplement unless you specifically request single occupancy. Price will depend on the accommodation and time of year that you are staying with us.

When can we check in?
Check in time is 1600. However you can park up and familiarise yourself with the local surroundings. Check out time is 10am on a week long adventure and 1500 on a weekend break.

Are the bedrooms en-suite?
It depends on the property. On booking we will tell you how many rooms in the property have en-suite bathrooms.

Are there baby sitting facilities?
No.

Is there a lock up for my fitness equipment?
Yes.

Are there tea and coffee making facilities?
Yes.

Are food making facilities available?
No. We will always recommend good local bakeries or restaurants for lunch.

Do you cook an evening meal every night?
On a weeks holiday, one night during the week RARA staff will have a day off and so not cook. They can suggest local restaurants and make a booking for you on request.

Activities

Do you use qualified instructors and guides?
All leaders and guides are qualified in their chosen areas. We use local guides which is an asset because they make things happen through their local contacts, knowledge and understanding of how the system works in their region and area of expertise.

Will I need insurance?
Yes. All RARA activities holidays are uninsured and you participate at your own risk. Therefore, we strongly advise you to obtain suitable cover for the trip in question. Without comprehensive insurance cover you could run the risk of jeopardising the correct medical treatment.

How long do the activities last?
It depends on the activity. On booking you will be sent a detailed activity timetable, including the length of time of each activity.

Why do you typically offer a maximum of 2 activities a day?
We allow half a day per activity to ensure that you get the most from each activity, don't feel rushed and can relax on your RARA holiday.

Do I need to bring my own helmet for cycling?
Comfort and safety are the priority at RARA. You must wear a bicycle helmet on all our biking trips. Although we have hire helmets, we are of the belief that there is nothing like having your own equipment. It is a very personal item and more hygienic to use your own, like cycling gloves and padded shorts which also enhance your comfort.

Is there a support vehicle for cycling?
It depends on the Cycling Trip. Please check the What's Included box of the trip that you have selected.

Is there a bike hire facility?
We would firstly recommend that you use your own bike, better the beast you know. Make sure it has been serviced and if you are unsure of bike maintenance, take it to a reputable dealer for a service. However, should you prefer to rent we will always ensure the rental bikes are suitable to the terrain.

Costs and Payments

How much is the deposit to reserve a holiday with RARA?
£100 per person will reserve your holiday dates.

Are deposits refundable?
No.

When is the balance of the holiday payable?
8 weeks before the start date of your trip.

Do we get a refund if we cancel our trip?
Yes you will get a full refund of your trip minus your deposit depending on when you cancel your holiday. Please refer to the booking form to see our policy on cancellations.

What happens if RARA adventures cancels our holiday?
In the unlikely event RARA had to cancel your holiday the customer will receive a full refund.

Clothing

What do I need to bring?
On booking we will forward a RARA check list for your specific activities.

Food

Is lunch provided?
Sometimes, depending on the chosen trip. Check the Trip What's Included box to see if lunch is included. We can provide picnics and lunch boxes on request.

Are food making facilities available?
No. We will always recommend good local bakeries or restaurants for lunch. One night during the week, RARA staff will have a day off and so not cook. They can suggest local restaurants and make a booking for you on request.

Do you cater for special diets?
Yes, just let us know when you fill out your booking form and we will inform our cooks of your special dietary requests.

When are meals served?
Breakfast 0800 - 0900
Lunch 1300 - 1400
Aperitifs 1930 - 1955
Dinner 2000 - 1000

Travel

Is the transfer included in the cost?
It depends on the trip. Please check your What's Included box to see if the transfers are included in the trip price. If they are not they can easily be arranged at an extra cost.

Is there car parking at the accommodation?
All RARA home from home accommodation has free parking within the grounds. Should you be staying at a hotel with RARA we will advise you if there is a fee to pay for parking.

How will we find our accommodation once in France?
On booking we will send you a detailed list of directions.